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TERMS & CONDITIONS
Last Updated: June 2026

CUSTOMER CARE

Welcome to Red Maple K9 Gear. By accessing this website, purchasing our products, or using our services, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use this website.

About Red Maple K9 Gear

Red Maple K9 Gear is a Michigan-based, Service-Disabled Veteran-Owned Small Business dedicated to creating premium dog gear built for the trail, the field, and everywhere in between.

Throughout these Terms & Conditions, “Red Maple K9 Gear,” “we,” “our,” and “us” refer to Red Maple K9 Gear. “You” refers to any user, customer, or visitor of this website.

Website Use

By using this website, you agree to:

  • Use the website only for lawful purposes.

  • Provide accurate and complete information when placing orders.

  • Not interfere with the website’s operation, security, or functionality.

  • Not attempt unauthorized access to any systems or data.

We reserve the right to suspend or terminate access to the website at our discretion for violations of these terms.

Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

  • Colors may vary due to lighting and screen differences.

  • Handmade or assembled products may have minor variations.

  • Product specifications, pricing, and availability may change without notice.

We reserve the right to correct errors and update information at any time.

Orders & Payment

By placing an order, you confirm that:

  • All provided information is accurate and complete.

  • You are authorized to use the selected payment method.

  • Your purchase complies with applicable laws.

We reserve the right to refuse, limit, or cancel orders for reasons including pricing errors, suspected fraud, or inventory issues. If payment has already been processed, a full refund will be issued.

Pricing

All prices are listed in U.S. Dollars (USD). Prices are subject to change without notice. Applicable taxes will be added where required by law.

Shipping

We offer free standard shipping within the United States unless otherwise stated.

  • Delivery estimates are not guaranteed.

  • Delays may occur due to carriers, weather, or other factors beyond our control.

  • Risk of loss transfers to you upon confirmed delivery by the carrier.

Returns & Exchanges

Please refer to our Shipping & Returns Policy for full details on eligibility, timelines, and requirements.

We reserve the right to deny returns that do not meet our stated policy.

Lifetime Craftsmanship Guarantee

We stand behind the quality of our workmanship. Our Lifetime Craftsmanship Guarantee covers defects in materials and workmanship under normal intended use.

This guarantee does not cover:

  • Normal wear and tear

  • Damage from chewing or pet misuse

  • Accidental damage

  • Improper use or handling

  • Modifications after purchase

  • Cosmetic wear that does not affect function

We reserve the right to determine eligibility and to repair, replace, or provide a comparable product at our discretion.

Product Safety & Owner Responsibility

Our products are tools designed to assist with handling and training dogs but cannot guarantee control or safety.

By using our products, you acknowledge:

  • Dogs are unpredictable and can cause injury or damage.

  • Proper fit, adjustment, and use are your responsibility.

  • Products must be regularly inspected for wear or damage.

  • Dogs should not be left unattended while using gear.

To the fullest extent permitted by law, Red Maple K9 Gear is not responsible for injuries, damages, or losses resulting from use or misuse of our products.

Intellectual Property

All content on this website—including logos, product names, designs, images, videos, text, and branding—is the property of Red Maple K9 Gear and is protected by intellectual property laws.

No content may be used, reproduced, or distributed without prior written permission.

User Content

By submitting reviews, photos, or other content, you grant Red Maple K9 Gear a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing and promotional purposes.

You represent that you own or have permission to use any submitted content.

Limitation of Liability

To the fullest extent permitted by law, Red Maple K9 Gear shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue

  • Loss of data

  • Business interruption

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Disclaimer of Warranties

Except as expressly stated in our Lifetime Craftsmanship Guarantee, all products and services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan.

Any disputes shall be resolved exclusively in the state or federal courts located in Michigan.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon posting.

Continued use of the website constitutes acceptance of the revised terms.

Contact Information

Red Maple K9 Gear
Michigan, USA
Email: hello@redmaplek9gear.com

Built for Miles Together.
Premium dog gear designed for the trail, the field, and everywhere in between.

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